Returns & Exchanges
We accept several different forms of payment.
- Credit Card
If you are having trouble placing your order please feel free to call us and we would be more than happy to assist you with a phone order.
30 Day Money Back Guarantee
TheTeaFarm.com’s products should meet or exceed your expectations. However, if you are not completely satisfied, even if it’s because you don’t like the taste or flavor of the tea you ordered, you can return the opened bag for a refund of the amount that is left over within 30 days on all purchases.
At TheTeaFarm.com no purchase is complete until you are satisfied. We are confident that upon receipt of your merchandise you will find that it matches your order exactly. However, if for any reason you decide not to keep your merchandise, you can return it to us within thirty (30) days of ship to date for the full purchase price or the amount of the left over (open bag) minus shipping and handling fees. If you find any errors committed on our part, we will gladly refund you the shipping and handling fees you paid.
Orders that are damaged by improper handling of product by customer may NOT be refunded or exchanged. Please include its proper documentation and return in its original box for a full refund of the purchase price (shipping, insurance and handling charges are not refundable).
All requests will be processed after our returns department inspects and verifies the problem with the order. Returns take approximately 7 to 10 business days to process upon receipt of the item.
If you have any questions, contact one of our customer service representatives through email at: info@Theteafarm.com or call us at 1-808-498-1694.
Used tea or defective merchandise
At TheTeaFarm.com we are confident that you will be satisfied with your purchase, however, in the event that you receive a damaged or defective item please email us at info@Theteafarm.com or call us at 1-808-498-1694 with your order number ready and a customer service representative will be happy to help you!
In a condition where you are not satisfied with the flavor or taste of the tea, please contact customer service through email at info@Theteafarm.com or call us at 1-808-498-1694 with your order number ready and a customer service representative will be happy to help you!